Outlook Support Engineer with Spanish or Portuguese

Short company description

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

Requirements

The GBS (Global Business Support) located in Timisoara and Bucharest, provides high technical service and 3rd and 4th level support for Microsoft�s European Enterprise and Development customers.
Since the GBS (Global Business Support) is a continuous learning environment, we�ll make a significant investment in your technical and professional development, yet much of your growth will be self-directed. Moreover, you will be actively involved with mentoring, training and collaborating with other Engineers to make our team fast, stronger and smarter at handling critical issues for Microsoft customers.

Contract: Outsourced Employment Contract
Start date: ASAP
Location: Bucharest

The role involves providing customers with reliable technical solutions and a consistently exceptional service experience. This involves remote support working in a local team in Romania, and collaborating with colleagues around the world;
Provide solutions to complex problems that satisfy our Spanish speaking customer base;
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Manage critical situations by setting customer expectations, devising action plans and effectively communicate with customers and relevant Microsoft contacts;
Dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Handle support requests and driving Microsoft product feature and functionality requests on behalf of customers;
Take an active role in challenging and suggesting enhancements on existing processes and workflow.

Responsibilities

Requirements:
DOMAINS
Strong knowledge of MS Office Applications (Word, Excel, PowerPoint, Setup/Deployment);
Strong to good knowledge of operating system software Windows XP/7;
Good knowledge of Database "know how": MS Access, MS SQL;
Knowledge of Office Programming skills e.g. VBA (C#, VB.Net or other programming background would be an extra qualification);
Good knowledge of Web Server (IIS6, ASP.NET is also considered a plus) and HTTP/HTML, VBScript/java script;
Microsoft certification is considered also an advantage.

OTHER REQUIREMENTS:
� Strong working knowledge of Spanish and/or Portuguese; English it�s a must;
� Confirmed support experience in an IT environment;
� Strong technical and analytical troubleshooting skills;
� Communication skills in international environment;
� Customer-oriented attitude and strong team player;
Desirable knowledge:
Previous experience with Microsoft Office Applications (2003 / 2007 / 2010)
Previous experience with Microsoft operating system software Windows XP/7

Job highlights:
-Training: on-going in-depth training with current and emerging products and technologies;
-Benefits: medical program, sports benefits, lunch vouchers;
-Compensation: competitive salary package.

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you�re free to express yourself your way!
Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.