Contact Center Sales Associate – German (plus English)

Short company description

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.

We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Requirements

• Previous experience in an outbound call center or a related sales position preferred
• Excellent communication skills in German, both verbal and written, and an advanced English level
• Good organizational skills and the ability to multitask
• Strong listening and sales skills
• Specialized skills in travel: Work experience with any global airline distribution system (Amadeus, Galileo, Sabre) or central reservation system is an advantage Education qualification: graduate in any discipline/Under graduate

Responsibilities

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers’ needs and identifying sales opportunities
• Keeping up with product and service information and updates
• Upselling products and services

Other info

We Offer:
• Competitive salary package
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team