Gaming Support with English(Hybrid work)

You should be:

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
• Proficient English language skills with a good understanding of how to handle support requests.
• Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
• Basic Player Support understanding. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
• Tech & chat knowledge a plus but not mandatory

About the job:
 

• Hybrid workstyle
• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel
• Availability for a full-time position, 5 days per week, in shifts of 8 hours and a half covering 07:00- 21:00, Monday- Sunday

We offer:

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Dental subscription
• Gym membership
• Trainings
• Courses
• Certifications
• Bookster subscription
• Remote work allowance / Utilities reimbursement
• Transport cost reimbursement
• Extra days off
• Teambuildings / trips
• Parties / company events
• Fun / Relax Area
• Meal vouchers
• Gift vouchers