Sales Account Manager (Telecom industry)

Short company description

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Requirements

• Bachelor’s degree
• Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence. French skills are nice to have• Sound knowledge of the major functions of providing exceptional client service in a call centre environment
• Technical understanding of various technologies including information systems, telephony systems and telecommunications
• Ability to provide leadership and support to exceed client expectations and operational excellence
• Strong understanding of Technology and industry best practices.
• Demonstrate strategic thinking and understand operational strategies
• Superior client service philosophy and client retention capabilities
• Excellent planning and time management skills with the ability to prioritize and multi task in a fast paced environment
• Foster a high performance culture and business atmosphere of collaboration and partnership that genuinely values and rewards achievement.
• Confidence and presence to challenge conventional wisdom and engage effectively with senior leadership
• Strong understanding of coaching philosophy and sales practices
• Outstanding communicator to be able to effectively articulate the vision, goals and strategic imperatives of the business and act as an enabler of feedback
• Exceptional negotiation skills with a high degree of relationship building skills
• Available to schedule:14:00-22:00

Required Professional Designation/Certification
•University degree preferred or Equivalent work experience (3 years in a similar role)

REQUIERED EXPERIENCE:
• Project management skills with the ability to lead complex initiatives and drive strategic development of business solutions
• Proven sales experience that will be used in the conversion of inbound calls into sales
• Leadership skills - goal setting, coaching, performance management, employee development, recognition and engagement
• Extraordinary communication and interpersonal skills

Responsibilities

RESPONSABILITATI / BENEFICII:

• Overall responsibility & accountability for Key Business Indicators.• Foster a collaborative environment, focusing on team member engagement to promote accountability. Provide coaching, direction and leadership to Team Managers and frontline team members.
• Manage and maintain relationships with numerous internal stakeholders to ensure coordination of support issues maintain customer relationships and manage risk.
• Drive continuous improvement through understanding of Call drivers and customer impacts.
• Build key relationships with internal departments and act as a link into community engagement
• Analyze key business metrics and initiate associated action plans.
• Continuously improve business processes to achieve strategic targets
• Communicate and implement the strategic direction developed by the senior management team.
• Identify, plan and execute key operational improvements to enhance end-to-end customer experience
BENEFITS
What we offer:
- Work in an international fast growing company;
- Excellent career opportunities;
- Challenging work in an young and dynamic team;
- Competitive remuneration with extensive social benefits.