Junior L1 Support Engineer with Linux, basic SQL knowledge

What we expect from you:
- Monitoring service event and performance dashboards;
- Proactive execution of MOPs to check service availability and performance;
- Semi-scripted diagnosis of service issues;
- Identify opportunities to reduce escalations to the next tier of support;
- Initiating Incident Management protocol;
- Work as part of a 24x7x365 shift rotation;
- Ready to visit the Bucharest office at least 2 times per week.

You are equipped with:

- 1 year of IT sphere experience;
- Experience accessing logs from the Linux command line;
- Basic experience with SQL;
- Experience identifying capacity and performance problems;
- Ability to effectively describe and summarize a problem for the next tier to take over and for the incident manager;
- Sense of urgency with action when services are impaired;
- Flexibility to work in shifts, including weekends and holidays, to provide 24/7 support;
- Good communication skills;
- Are fluent in English (B2-C1 level).

Nice to have:

- Experience using diagnostic tools such as Kibana, Grafana;
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience);
- Previous experience in a customer-facing technical support role is a plus;
- Experience working on incident bridges supporting service restoration;
- Technical qualification in an engineering or science discipline.

What you can expect from us:

- Competitive Salary & Benefits;
- Knowledge and support from more experienced engineers;
- Respect for your private life and your choices;
- All tools required for high performance in your field;
- Responsible approach, long-term commitments, and stability;
- Working in an interdisciplinary team and great environment;
- Flexible working hours and hybrid work (remote office);
- Evaluation based on personal results;
- Specialization - and further development opportunities.  


  Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: the world-leading engineering and R&D services of Capgemini Engineering – acquired by Capgemini in 2020 – and Capgemini’s digital manufacturing expertise. With broad industry knowledge and cutting-edge technologies in digital and software, Capgemini Engineering supports the convergence of the physical and digital worlds. Combined with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 52,000 engineer and scientist team members in over 30 countries across sectors including aeronautics, automotive, railways, communications, energy, life sciences, semiconductors, software & internet, aerospace & defense, and consumer products. Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported 2020 global revenues of €16 billion.

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Private pension
• Trainings
• Courses
• Certifications
• Remote work allowance / Utilities reimbursement
• Payment / Compensation for extra hours
• Choose your benefits within a maximum budget
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Meal vouchers