HR Admin

Short company description

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

Requirements

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.
Join the HR team for the Regional Shared Services, which supports across certain EMEA (Europe, Middle East and Africa) Countries. Our team provides a multi-language capability to the internal customers, and is looking for MHLS (MyHR Live Support) Associates with French and English to join the Shared Services Center. Reporting to an MHLS Team Manager, the teams act as first point of contact for employees and managers via phone, email and internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities

Responsibilities:
• Receive HR queries in French and English via phone, email or other communication channels and log contacts into the shared service case management system.
• Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
• Be part of a team that actively seeks employee feedback to improve levels of service.

Benefits

• Medical insurance
• Trainings
• Laptop
• Mobile phone
• Meal vouchers