Order Management Specialist

Short company description

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Requirements

• You are a highly motivated and flexible person who is willing to work in an international oriented company.
• Respect, collaboration, and integrity are important values to you.
• Open minded, adaptable, with a positive attitude and eager to learn and develop.
• Customer and results oriented with good communication skills.
• Preferably over 3 years of working experience. Experience in a similar role represents an advantage.
• Ability to coordinate standard logistic process in line with company management standards.
• Capacity to contribute to standardization of work routines, practices, and procedures.
• Ability to understand cultural differences and to efficiently collaborate with multiple cultural environments.
• Good knowledge of MS Office applications.
• Experience in SAP would be an advantage.
• Fluent in English.

Responsibilities

As an Order Management Specialist, you will have the following responsibilities:

• Control, confirmation, and expedition of received customer orders, in line with order planning and standards, for timely delivery of Yokogawa products, services and projects.
• Ensuring a correct handling of customer orders in line with specific requirements of the customer, guaranteeing (external and internal) customer satisfaction, following different local legal requirements and multiple entities regulations and processes.
• Enter orders into the ERP system (SAP) in line with the details of the received customer orders, ensure up-to-date data availability for departments (e. g. production, logistics and sales) and maintain order tracking.
• Prepare for purchase requisitions, expedite purchase orders in line with customer orders, to fulfill agreed customer requirements.
• Arrange/coordinate daily customer order (outbound) shipments, in line with promised delivery times, ensuring “just-in-time” delivery of Yokogawa products and third-party material.
• Develop and maintain internal and external customer relations resulting in an optimal collaboration for all parties, with all Yokogawa operating companies.
• Create, collaborate, and work on setting and improving the optimal processes, flows and procedures. Support standardization for order management processes.
• Define and monitor quantitative and qualitative process metrics to create and maintain internal and external customer satisfaction leading to optimal efficiency.

Other info

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Around 18 000 employees work on all five continents with one corporate mission, to “co-innovate tomorrow”.

At Yokogawa we believe that our employees are crucial to our success. To help you maximize your potential, we offer an environment that actively encourages personal development and continuous learning.

Benefits

• Annual bonus
• Holiday bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Gym membership
• Remote work allowance / Utilities reimbursement
• Transport cost reimbursement
• Payment / Compensation for extra hours
• Extra days off
• Laptop
• Meal vouchers
• Gift vouchers