Customer Support Specialist with French

Short company description

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our world-class workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Requirements

- B2+ French skills and B2 English, or above
- High emotional maturity and passion for customer experience
- Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations
- Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
- Effective communication skills on both technical and non-technical topics to customers and team members.

Responsibilities

- Responsible for daily customer relations to support client’s vision of providing unparalleled world-class customer service support to both local and overseas customers
- Provide quality service, including interacting with customers, answering and resolving complex volumes of pre-sale inquiries and post-sale support inquiries via email and live-chat
- Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs
- Acquire product knowledge to enhance the ability to understand customer needs across different products and regions, and apply the most effective response and solution to the case
- Documentation of issues, as well as following up and arrangement of post-sales servicing/replacements required for the customer
- Liaise with multiple overseas logistics partners to communicate and resolve issues.

Other info

Top reasons to work with TDCX:

Attractive remuneration, great perks, and performance incentives
Medical Subscription
Premium and Instagramable workspaces, right next to Pipera subway station
Free coffee and tea at the office
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore #BeHappier at work
Be coached and mentored by experts in your field
Join a global company with 26 years of experience and more than 350+ industry awards

Benefits

• Medical subscription
• Trainings
• Courses
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers