Junior Cashback Analyst

Scurta descriere a companiei

For over 70 years, Samsung Group has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.

Cerinte

Role and Responsibilities

What is the role about?

You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.

In this role, you will mainly be responsible for the following activities:

Develop or update standard operating procedures

Collaborate with different stakeholders to ensure timely completion of project deliverables

Perform a series of pre-defined checks over the documents submitted by Samsung customers

Document and evaluate customer submissions for cashback requests

Create claims and process payments

Act as escalation point for complex issues

Take ownership of customers issues and follow problems through to resolution

Create and deliver various types of reports

Responsabilitati

Skills and Qualifications

Your profile:

Fluent in English (German, French or Italian would be considered a plus)

Excellent eye for details and curiosity to investigate

Flexibility / adaptability to cope with a dynamic working environment and a new project setup

Customer orientation and great communication skills to interact with a variety of clients

Good Excel skills

Previous experience with SAP and CRM systems would be a plus

Experience in writing and documenting processes as well as work procedures would be a plus

Previous experience in Client Support / back-office would be a plus

Alte informatii

Why is Samsung SSC Europe the place to be?

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation & Benefits: attractive salary & performance bonuses, meal tickets, lunch allowance;

Health & Wellbeing: gym subscription, private medical care, daily fresh fruits in the office;

Events (e.g.: Christmas Party, June 1st party, Halloween, Kids Party, team building, quarterly team events etc.);

Learning & Development: Unlimited access to Samsung’s learning platform, access to in-class trainings and various events / conferences, coaching programs;

Family & Living: discount to Samsung products, 25 days of vacation per year.

Please note that this job will be on an outsourced contract for 3+3 months (with the possibility to continue based on performance).