Customer Service Specialist with Russian

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Skills and qualifications:

Bilingual with: Minimum upper intermediate in Russian
And English Level Upper Intermediate (B2) or Intermediate (B1)
Education qualification: High School and above.
0 to 6 months of customer service experience, it will be an advantage.
Excellent communication and customer service skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team.
Ability to work under competitive environment and meet the business requirements.
Proficient in using computers and social media applications.

Capable of ensuring policy/legal compliance and safety of content uploaded to the platform.
Preferably familiar with the social media industry and content moderation practices.
Flexible to policy changes, shifting schedules and dedicated to standard operating protocols.
Answering customer inquiries via phone, email, chat, or social media
Assist with Customer issues and providing solutions.
Escalating complex issues to Tier 2 or 3 support.
Maintaining a positive and professional attitude.
Adhering to company policies and procedures.
Keeping up to date on company’s products and services.
Gathering customer feedback and identifying areas for improvement.
Participating in training and development programs.
Supporting marketing and sales initiatives.

What can we offer?

Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment.
Various trainings (project specific & soft skills)
Possibility of development.
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).