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Angajator: TenarisSilcotub
Domeniu:
  • Resurse Umane - Psihologie
    • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
    • Actualizat la: 23.04.2014
    Remote work: On-site

    Scurta descriere a companiei

    TenarisSilcotub is leading Romanian producer of small diameter seamless pipes used in the mechanical industry, automotive, oil and gas, chemical and petrochemical industry, and power industry. TenarisSilcotub can design, manufacture and supply a wide rage of seamless tubes according to customers requirements, in order to meet the most sophisticated demands and to provide technical assistance and product development , logistic services and just-in-time delivery and personalize stock management.

    Cerinte

    Location: Cluj Napoca, Romania
    Degree: University (Human Resources, Economics, Psychology, Engineering)
    Experience: 2- 3 years
    Language: English – advanced; Italian – upper intermediate (mandatory)
    IT: MS Office – advanced

    Responsabilitati

    Understand what the Italian need is in order to communicate it to the Mexican SSC.

    Identify which transactional activities that do not require language skills or depend on time zone within the case can be processed from the Mexican TU SSC team.

    Work closely with the Mexican SSC teams to establish and maintain a collaborative work environment and also to ensure Italian cases are closed according to the processes established in a timely manner.

    Develop and maintain a good customer relationship with the Italian contacts.

    Ensures that Service Level Agreements are met and leads continuous improvement activities.

    Become an expert for TU systems related matters (LMS/AP/Sites/etc.)

    Executes Training Hour Registration in LMS and Certification Management.

    Complete the invitation letter for a global event/conference.

    Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.

    Maintain a collaborative working relationships with his/her team colleagues and build relationships with the other SSC team members and the Local contacts in the regions, focusing on customer service by responding to service request, providing support and attending to ongoing issues in a professional manner

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