Junior IT Support Specialist

Short company description

In Romania, EY has been a leader on the professional services market since its set up in 1992 and has been recognised as a global Top Employer for three years in a row. Our over 1000 team members in Romania and Moldova provide seamless assurance, tax&legal, strategy&transactions and consulting services to clients ranging from multinationals to local companies. Our offices are based in Bucharest, Cluj-Napoca, Timisoara, Iasi and Chisinau.

Joining EY places you on the cutting edge of business trends. From the very start of your career, you’ll see first-hand how they shape our world.
At EY we have a privileged perspective on business. We not only operate in over 150 countries, we also have insights into many of the world’s largest organizations and governments. This allows us to make predictions on trends which shape our future and change tomorrow in the process.

As the business world changes, can you keep the pace?

Requirements

Qualifications and Skills:


• Bachelor's degree in Computer Science, Information Technology or related field

• Minimum of 6 months - 1 year experience in IT Support or similar roles

• Excellent communication and customer service skills

• Proficiency in Microsoft Office Suite, Windows operating system software, Active Directory, SCCM etc.

• Basic Networking understanding

• Ability to work independently and as part of a team

• Excellent analytical and problem-solving skills.

Responsibilities

Job Overview:

The IT Support Specialist is responsible for providing technical support to employees of the company on various software and hardware issues by answering questions or resolving technical problems, in a timely and professional manner, to minimize the impact on operations.


Responsibilities and Duties:


• Troubleshoot hardware, software, and network issues for users.

• Escalate complex issues to IT management and technicians for timely resolution.

• Install, configure, maintain, and upgrade computer hardware, software, and peripherals.

• Collaborate with IT staff for the development, deployment, and maintenance of IT projects.

• Provide technical support for video conferencing, telecommunication and audiovisual systems.

• Maintain an inventory of all hardware and software assets.

• Provide technical support and guidance to users on all company-supported software and hardware applications.

• Respond and manage service requests via a ticket system, email, or phone.

• Provide training to end-users on the use of company supported software and hardware applications.