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Video Moderation gaming support: French&English(from office)
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Employer: | TELUS Digital |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 05.03.2024 |
Remote work: | On-site |
Join a customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.
Recommended skills set:
- Medium level of French and English (B2 in written and oral).
- Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
- Availability to work from the office(Afi Park 3, Bucharest)
- Highly developed sense of integrity and commitment to community safety.
- Demonstrated passion for excellence with understanding their actions impact not only single users but an entire online community.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Has "thick skin" and be able to handle reviewing a wide variety of content/text.
- Has a pleasant, patient and friendly attitude.
- Strong self-organization, decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule, including weekends, evenings and overtime
- Possess a strong work ethic and team player mentality.
- Develop a solid understanding of client moderation rules and guidelines.
- Review uploaded content and take applicable actions to approve, disapprove, or escalate the content.
- Review reported content - mark and categorize applicable Terms of Service (TOS) and
- Assign accurate moderation actions against accounts in line with the client Moderation Matrix.
- Be able to review and maintain professionalism with all types of potential content. Agents will encounter all variety of content, including content that is graphic, violent, explicit, pornographic, and disturbing.
- Show appropriate judgement in alerting sr. mods and leads to escalated content that requires further action.
- Become proficient in multiple internal toolsets and queues.
- Communicate effectively with team members via chat and email.
- Aid in reporting of inappropriate use of the client content on off-site platforms such as Twitter, YouTube, Facebook, etc.
- Use both canned and custom messaging in a professional manner to accurately leave internal notes and provide clear messaging back to users on moderation actions.
We offer:
- A multicultural fast-growing environment
- Above-average fixed salary, performance and tenure-based bonuses, depending on the position
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
- Private medical subscription coverage
- Extra health benefits: special discounts for dental care and optical services with our partners
- Reimbursement for your public transportation subscription, after the trial period (if you work from office)
- Gym subscription reimbursement, after the trial period
- Free subscription to the Bookster virtual library
- Dedicated psychologist available for free sessions (online or face to face)
- Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
- Paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Benefits
- Performance bonus
- Medical subscription
- Gym membership
- Trainings
- Courses
- Remote work allowance / Utilities reimbursement
- Discount for company products / discount for services of partner companies
- Extra days off
- Flexible work schedule
- Fun / Relax Area
- Meal vouchers
- Gift vouchers
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