Customer Support with Polish & English (Work from office)
Employer: | TELUS Digital |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 24.11.2024 |
Remote work: | On-site |
You can apply to this ad only with your hipo.ro account, without creating a CV.
Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.We are looking for native Polish speakers for one of our banking financial services clients: Raiffeisen Digital.
What we expect from the ideal candidate:
- Advanced level of Polish(C1-C2)
- Minimum B2 level of English(writing, speaking)
- Availability for a full time schedule, 09:00-20:00, Monday – Friday
- Availability to work from office in Bucharest (AFI Park 3 building)
- Relocation package will be available for candidates from outside Bucharest
- Basic knowledge of professional customer communication
- Understanding of customer concerns
- Customer care experience is an advantage
- Banking experience is an advantage
- Experience with Office 365, MS Outlook, MS SharePoint
- Experience with using Jira software is a plus
- Strong written and verbal communication skills and problem-solving attitude
- Team player
- Ability to collaborate across departments and teams
- Ability to work in a fast-paced, multi-task environment
- Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
- Escalate complex issues to the appropriate team to ensure rapid support
- Ensures that appropriate actions are taken to resolve client´s issues and concerns
- Handling outgoing calls with clients about ad-hoc data information, feedback
- Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
- Register and handle incoming complaints or requests
- Process product or customer data changes in internal banking systems
- Share relevant customer feedback to help us improve our offerings
- Ensure customer satisfaction
- Other administration activities
We offer:
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Relocation package available for candidates from outside Bucharest
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our offices
- Public transportation reimbursement, after the trial period
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
Benefits
- Performance bonus
- Special events bonus (ex: Easter, Christmas)
- Medical subscription
- Gym membership
- Trainings
- Courses
- Bookster subscription
- Parties / company events
- Fun / Relax Area
- Meal vouchers
- Gift vouchers
You can apply to this ad only with your hipo.ro account, without creating a CV.
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