Customer Support with Polish & English (Work from office)

We are looking for native Polish speakers for one of our banking financial services clients: Raiffeisen Digital.

What we expect from the ideal candidate:

• Advanced level of Polish(C1-C2)
• Minimum B2 level of English(writing, speaking)
• Availability for a full time schedule, 09:00-20:00, Monday – Friday
• Availability to work from office in Bucharest (AFI Park 3 building)
• Relocation package will be available for candidates from outside Bucharest
• Basic knowledge of professional customer communication
• Understanding of customer concerns
• Customer care experience is an advantage
• Banking experience is an advantage
• Experience with Office 365, MS Outlook, MS SharePoint
• Experience with using Jira software is a plus
• Strong written and verbal communication skills and problem-solving attitude
• Team player
• Ability to collaborate across departments and teams
• Ability to work in a fast-paced, multi-task environment

• Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
• Escalate complex issues to the appropriate team to ensure rapid support
• Ensures that appropriate actions are taken to resolve client´s issues and concerns
• Handling outgoing calls with clients about ad-hoc data information, feedback
• Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
• Register and handle incoming complaints or requests
• Process product or customer data changes in internal banking systems
• Share relevant customer feedback to help us improve our offerings
• Ensure customer satisfaction
• Other administration activities

• Stable job - permanent labor contracts
• Above average fixed salary, performance bonuses
• Relocation package available for candidates from outside Bucharest
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our offices
• Public transportation reimbursement, after the trial period
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage
• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Benefits

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Gym membership
• Trainings
• Courses
• Bookster subscription
• Parties / company events
• Fun / Relax Area
• Meal vouchers
• Gift vouchers