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Customer Support with English – Night Shift
This job is no longer active!View all jobs Swicon IT Services activeView all jobs Customer Support with English – Night Shift active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.roView all jobs IT Software active on Hipo.roView all jobs Telecommunication active on Hipo.ro |
Employer: | Swicon IT Services |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 30.08.2024 |
Remote work: | Hybrid |
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.
Requirements
• Start date – 28 August 2024
• English – advanced level B2 or above
• Excellent verbal and written communication skills, customer service skills, and positive phone manner
• Detail-oriented and excellent follow-up skills
• Able to multi-task in a fast-paced environment
• Enjoy seeking answers to complex problems
• Baccalaureate degree
• 1 years of experience in similar roles or businesses is a plus
Please note that this position requires you to work with US clients during US time. Available for evening/night shifts (first shift 15:30-00:00/ last shift 19:30 –04:00) + weekends. Also, please be aware that you must live in Bucharest for hybrid work, and applicants outside the EU will need a permit available for work 8 hours per day.
• Providing high-quality and timely responses to inbound and outbound phone calls and customer inquiries via emails
• Analyze, troubleshoot and resolve technical issues for music and sound system products
• Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understanding all procedures within all related areas of the department and company
• Entering data and providing information with a high degree of integrity
• Problem-solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible
• Start date – 28 August 2024
• Salary offer: 3000 RON NET
BONUSES:
The payrate is higher between:
• 10 pm – 12 am (midnight) – 25% more
• 12 am (midnight) – 4 am – 50 % more
• For every weekend day that you work, you will get a bonus of 50 RON / day
• Meal tickets 25 RON/day
• Medical subscription at MEDICOVER
3000 RON
Benefits
- Medical insurance
- Meal vouchers
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