Internship Operations Support Analyst with French
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Employer: | Societe Generale Global Solution Centre |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 12.03.2024 |
Remote work: | Hybrid |
Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.
We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
• Bilingual English and French at an medium level;
• Strong verbal and written communication;
• Rigor and capacity of the organization;
• Customer orientation and sense of service.
We are looking to hire a Global Cash Support Operations Analyst who will have the role of managing customer requests, processing their requests and providing assistance through a tool.
What you will do:
Centralize requests from customers using this offer or from the customer's sales representative (calls and emails);
Enter customer requests into the ticketing tool;
Diagnose incidents and participate in handling incidents according to the processes in force;
Trigger alerts;
Transmit incidents to the services responsible for resolving them;
Update and manage the incident tracking database;
Assist by telephone during training or installation of GlobalCash range services;
Install products at Société Générale customers (in France and internationally) when the customer requests it;
Train users on the customer's site of services in the GlobalCash range when the customer requests it (in France and internationally);
Propose improvements to processes and procedures related to the activity.
WHY JOIN US
SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
If you feel like ambitiously pursuing your goals, then you have come to the right place.
Plus, you will enjoy all our benefits:
• Competitive remuneration, including an annual performance bonus;
• Preventive health plan and group health and life insurance;
• Wide range of flexible benefits within a monthly budget;
• Office benefits, wellness and mental health programs;
• Various social benefits and bonuses for personal or family events;
• 8 hours per day between 8:30 a.m. and 8:30 p.m. and flexible (hybrid) work environment;
• Additional paid and unpaid leave, including sabbatical leave;
• Learning and growth opportunities based on individual development and career plans;
• Unlimited access to various eLearning resources.
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