Customer Care Intern

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At L'Oréal, we have made cosmetics the focus of all our energy and know-how for more than a century. We are fully committed to putting all our expertise and research resources to work for the well-being of men and women, in all their diversity, around the world. At L'Oréal we empower people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

Cerinte

REQUIREMENTS:

• Previous experience in any kind of Customer Service area represents an advantage
• Strong attention to details in logging, updating, and managing customer requests
• Medium to advance on excel
• Self-motivated, great communication skills and fast learning
• Structured, ambitious, and well organized

Responsabilitati

THE MISSION: WHAT WILL AWAIT YOU

• Order processing (both in SAP and local commercial tool)
• Record and follow up the dispute’s situations (complaints, deductions, returns etc.)
• Efficiently answer to the commercial team requirements (shortages, delivery status, disputes)
• Sending PDF invoices to customers or commercial representatives by e-mail
• Maintain a good collaboration with commercial and physical distribution

Alte informatii

Last but not least, some things you must know:

1. We love to be the first at L'Oréal. You will get endless autonomy to propose, experiment, take risks and ensure that we stay at fore front of everything.

2. The beauty industry is changing! We are leading the way and you will be shaping the revolution.

We are not going to lie, the pace will be intense. We'll rapidly innovate! This also means that you'll be learning faster than anyone else in the industry.

3. We have the resources, the focus, and a large enough user base to experiment with any ideas we can come up with. And you're going to be right in the thick of it.

REWARDS AND PERKS 

• Monthly salary
• 25 days annual leave
• Meal tickets
• Health & Life Insurance
• Laptop and smartphone
• Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader;
• Unlimited access to the L’Oréal “MyLearning Platform” to boost your competencies development
• 2 days per week massage in the office
• 1 day per week of fruits in the office
• Cherry on the cake: products from our brands’ portfolio on special occasions;
• Smart working: up to 2 days of remote working per week
• Access to the L'Oréal Share & Care package for Interns (FIT Onboarding Plan, Career Coaching, Psychological Support, etc.)

If this sounds awesome and you think that there might be a fit, apply now!

Beneficii

• Asigurare medicala
• Asigurare de viata
• Training-uri
• Cursuri
• Abonament Bookster
• Program de lucru flexibil
• Short Fridays
• Laptop
• Tichete de masa