Flow Advisor - Service Client with French

Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

 Previous professional experience of at least 2-3 years in customer support activities
 Professional experience in banking is an advantage but not mandatory
 Exposure to a multinational environment is an advantage
 Knowledge or experience regarding incident management activity is an advantage (but not mandatory)
 Mandatory foreign languages: French, English;
 Advanced oral and written communication skills
 Rigor and organizational capacity
 Customer orientation

 Takes phone and/or e-mail requests from internal users (Back Offices and branches) or external customers regarding financial flows.
 Responds directly to requests, escalates if necessary to the Level 2 support team (analysts), follows up on their resolution and communicates progress to customers.
 Enters information (requests and responses) into a ticketing tool.
 Relaunches flows for a quick resolution of requests and complaints
 Helps detect potential incidents/anomalies by alerting analysts to the affected scope.
 Write and submit incident communication
 Create various statistics regarding customer requests
 Update the information tools (FAQ, FLY Libraries,...)
 Maintains and protects the confidentiality of all information about the users of the products
 Ensures back-up activities on other projects within the team, either by phone or email, depending on business needs.

SG GSC is a Great Place to Work® certified company. In this context, you will find a flexible environment and culture, autonomy, constant learning opportunities, dynamism and talented people, making your experience a real career accelerator. You will also discover the full diversity of our professions, in a sector in continuous evolution and innovation.
If you want to ambitiously pursue your goals, you've come to the right place.

In addition, you will benefit from all our advantages:
• competitive remuneration, including an annual performance bonus;
• preventive health plan and group health and life insurance;
• wide range of flexible benefits within a monthly budget;
• office benefits, wellness and mental health programs;
• various social benefits and bonuses for personal or family events;
• 8 hours per day between 8:30 a.m. and 8:30 p.m. and flexible working environement;
• additional paid and unpaid leave, including sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.