Customer Experience Specialist with Dutch (Hybrid)

Short company description

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Requirements

Bachelor’s Degree

· 2+ years’ experience in administrative support or Customer Support/Service

· Advanced in Dutch language

· Fluency in English

· Good to have experience with SAP

Responsibilities

Analyze new contract bookings for compliance to policy/controls/tax. Record necessary information on country specific sites where applicable.

· Prepares documentation related to contract changes using approved tools: variations, cancellations, re-bookings and booking updates/corrections.

· Responsible for review of Time & Material work orders including any pre-invoice requirements and working with field personnel to obtain customer required Purchase Order to process invoice.

· Support business with access to customer portals including documentation for new/renewal subscriptions to such sites.

· Depending on customer, prepares the relevant documents (billing authorization process, invoices, work orders, billing forms) and sends them according to customer/contract requirements including loading via customer portals.

· Supports business with the requisitioning for Indirect Purchasing/Ordering including PPE/Safety materials for safety compliance.

· Perform analysis and troubleshooting activities based on the business requirements.

· Manages and reviews contracts billing reports.

· Work order review and export.

· Obtains customer documentation - to access customer sites.

· Delivery follow-ups.

· Provide various documentation to customer when requested, i.e., insurance, EH & S policy, ethics policy, Secrecy etc)

· Initiates, get approvals (if necessary) for billing activities related to T&M - time and materials repairs.

Other info

Our offer

· A culture that fosters inclusion, diversity, and innovation in an international work environment

· Medical plan

· Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others.

· Business Travel Accident Insurance

· Voluntary defined contributory pension plan

· Meal allowance

· A culture that fosters inclusion, diversity, and innovation in an international work environment

· Market specific training and ongoing personal development

· Experienced leaders to support your professional development

· Market specific training and ongoing personal development.

· Experienced leaders to support your professional development

· A culture that fosters inclusion, diversity, and innovation in an international work environment

· Market specific training and ongoing personal development.

· Experienced leaders to support your professional development