Customer Care Representative

Scurta descriere a companiei

STUDIO MODERNA is the leading omni-channel e-commerce and direct to consumer platform in Central and Eastern Europe, with vertically-integrated network reaching more than 300 million consumers across 20 countries, with headquarters in Slovenia and over 6000 employees across the globe and 310+ retail stores across CE Europe. Our well-known, trusted and enjoyable international brands are present all around the world: Dormeo, Delimano, Walkmaxx, Top Shop, LiveActive, Wellneo, Rovus, Kosmodisk.

We believe that our people are our greatest strength. We are successful in what we do because we hire, develop and empower smart people who have the passion to make a significant contribution to our business.

We believe in helping our people reach their full potential. That is why continuous learning, new skill development and real time feedback are increasingly integral to our culture.


Great brands, clear vision, amazing people...

For more information about our company, please visit the websites www.studio-moderna.com and www.dormeo.ro.

Cerinte

- Foarte bune abilitati de comunicare si relationare;
- Abilitati de a identifica usor si de a intelege nevoile clientilor;
- Atitudine pozitiva, pro-activa, orientata catre client si rezolvarea concreta a solicitarilor;
- Capacitate de invatare rapida si de a realiza mai multe sarcini simultan;
- Capacitate de a lua decizii in termen scurt, in conditii de stress;
- Cunostinte limba Engleza � nivel mediu (avantaj);
- Experienta in lucrul cu calculatorul (MS Office);

Experienta in domeniu constituie avantaj.

Responsabilitati

RESPONSABILITATI / BENEFICII:
- Solutionarea reclamatiilor primite telefonic, procesarea actelor pentru inlocuire si retur in cel mai scurt timp posibil
- evidenta reclamatiilor si sesizarilor consumatorilor cu respectarea metodologiei si indicatiilor primite

Alte informatii

DESCRIEREA COMPANIEI:

Fondata in 1992, Studio Moderna este o platforma de e-commerce multi-canal orientata catre client prezenta pe pietele ce au o inregistrat o crestere rapida in Europa Centrala si de Est, Rusia si Turcia.

Platforma este dedicata celor peste 400 milioane de clienti din 21 de tari si incorporeaza un model vertical integrat, de vanzari multi-canal, media, marketing si distributie facand astfel din Studio Moderna partenerul ideal pentru branduri care doresc sa patrunda pe piata.

Are in portofoliu branduri precum: Top Shop, Delimano, Dormeo, Kosmodisk.

Pentru mai multe detalii accesati: www.studio-moderna.com