Agent Customer Support with French

Scurta descriere a companiei

Internet Marketing Online este o firma specializată în Customer Support Services având departamente de front-office și back-office în industria de iGaming.

Cerinte

Our ideal candidate will have
● Interpersonal skills
● High level of professionalism (you are one of the faces of the company!)
● Positive attitude (can be tough to maintain for some people in the face of an
irate customer ;-0)
● Calm under pressure
● Ability to handle stress
● Friendliness
● Excellent verbal and communication skills
● Organised
● Efficient
● Good problem solving skills
● Good computer skills
● Multi tasking
● Ability to learn other software systems relatively easily
● Analytical skills
● Good writing skills (email etiquette)
● Team player
● Empathy
● Ability to explain the technical or complex simply to customers
● Confidentiality
● Data entry proficiency

Why should you join our team?
● Great working team members, good vibe and positive energy.
● Monthly performance bonus for members of the team.
● The monthly schedule is organised based on the team’s preferences.
● Young team members.
● Team Leader available to help and assist.

Working program in shifts:
- From Monday to Sunday (08:00 - 22:00) in shifts:
08:00 -16:00h, 10:00-18:00h, 12:00-20:00h, 14:00-22:00h
plus 1 weekend/month (16 weekend hours/month).

Responsabilitati

Main responsibilities:
● Interact with customers via phone, email, online chat, and whatsapp
● Resolve customer problems and complaints
● Answer any questions a customer has
● Setup and resolve problems with customer accounts
● Handle inquiries about transactions made on the website
● Verify customers
● Keep records of customer interactions
● Direct unresolved issues to a different department if needed
● Communicate and coordinate effectively with internal departments
● Provide customers with information on any aspects related to the website and
their accounts
● Maintain customer database
● Follow company process accurately and efficiently

Beneficii

• Bonus de performanta
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Abonament la sala sport
• Training-uri
• Program de lucru flexibil
• Petreceri/evenimente companie
• Laptop
• Tichete cadou