Customer Representative Specialist with French

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

High school or Bachelor's degree;
- Fluency in spoken and written - French (B2/C1) and English (B2/B1);
- Previous experience in customer support - nice to have, but not mandatory;
- Very good interpersonal and client relationship management skills;
- Very good communication skills;
- PC skills, with knowledge of Microsoft Office, MS Excel & Word;

Responsibilities:

- The main responsibility is to manage email booking requests for rail, hotel and car only for French customers B2B - back office or voice;
- Processing all the requests using client specific applications and any other systems/ tools required to complete the tasks;
- Following vendor related instructions as per the information received from client point of sales;
- Communicating with client’s points of sales through phone, chat or email to ensure timely processing of booking requests
- Sending booking confirmations/vouchers to the concerned departments/client;

Benefits:
As a Customer Representative Specialist in EXL, you will have the opportunity to work in a dynamic and multicultural environment. You will be part of a supportive team that values collaboration and encourages personal growth. We also offer:

2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
Attractive, performance-based salary and benefits package;
Meal Tickets;
Work from Home / Transportation Allowance;
MedLife Subscription;
Monthly Transport allowance;
Shift work Monday-Friday, from 09:30 AM to 06:30 PM. Working schedule planned 8 weeks in advance;
Access to e-learning platform (online trainings from various business areas).

• Performance bonus
• Medical subscription
• Dental subscription
• Gym membership
• Trainings
• Certifications
• Transport cost reimbursement
• Discount for company products / discount for services of partner companies
• Parties / company events
• Meal vouchers