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Technical Support with German
Acest job nu mai este activ!Vezi toate job-urile ALTEN Romania active.Vezi toate job-urile Technical Support with German active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | ALTEN Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 25.06.2024 |
Remote work: | Remote |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Cerinte
Availability to work in shifts, as part of the SPOC team;
German language at conversational level is mandatory;
English language at conversational level;
Minimal previous experience working with processes and ticketing tools.
Level 1 support - receive incidents from multiple communication channels (ITSM tools, phone calls);
Level 1.5 support - monitor various dashboards of the platform, validate issues using specific tools and raise incidents;
Alert Incident Management team on duty regarding any P1/P2 Incidents, received from 3rd parties or identified internally;
Ensure communication with 3rd parties based on specific requirements and protocols (posting INCs on ITSM tools, on the phone during the night);
Catch and dispatch incidents;
Initial filter for the quality of incidents received (mandatory fields are properly filled in).
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