Senior Customer Service Specialist

IHM Total Consult este, incepand cu iunie 2019, parte din SGB Humangest Holding, un grup italian de companii care ofera servicii de consultanta specializata in domeniul selectiei, formarii si managementului resurselor umane. IHM Total Consult a fost fondata in 2004 si se afla acum printre primii 5 jucatori din domeniul resurselor umane pe piata din Romania, avand in vedere cifra de afaceri.
Toate aplicatiile si datele sunt considerate confidentiale.

Compania noastra este ferm angajata in promovarea unui mediu de lucru si a unei comunitati incluzive, respectuoase si libere de orice forma de discriminare. Nu toleram discriminarea de niciun fel, inclusiv, dar fara a se limita la, discriminarea pe baza genului, rasei, culorii, religiei, orientarii sexuale, nationalitatii, handicapului sau a oricarei alte caracteristici personale.
Toate deciziile referitoare la angajare, promovare, formare profesionala, compensare si alte aspecte ale angajarii sunt luate fara a tine cont de aceste caracteristici. Ne angajam sa asiguram egalitatea de sanse pentru toti candidatii, angajatii si colaboratorii nostri si sa promovam diversitatea si incluziunea in toate aspectele activitatii noastre.
Valorile noastre fundamentale sunt respectul, egalitatea si demnitatea pentru toti indivizii. Ne straduim constant sa mentinem un mediu sigur si primitor pentru toti membrii comunitatii noastre.

Qualifications:
• Graduated from university or in the final year of study in information technology, electronics, or related fields.
• Minimum of 2 years of experience in customer support and data entry (experience with SAP/CRM preferred).
• Proficient in written and spoken English for business communication.
• Strong knowledge of Microsoft Office suite.
• Proactive and collaborative team member.
• Detail-oriented with strong organizational and communication skills.
• Customer-focused and committed to quality service.

Responsibilities:
• Taking full responsibility for all Customer Service Support activities to ensure and enhance customer
satisfaction.
• Processing RMA requests for product failures in accordance with company guidelines for warranty and non-warranty repairs.
• Assisting customers and sales representatives with any inquiries, requests, or complaints until resolution is achieved.
• Managing and expediting notifications and orders, monitoring them through to completion.
• Referring sales opportunities to the field team.
• Collaborating closely with depots and other departments to ensure timely processing of repairs and orders.
• Responding promptly to customer requests, calls, or emails and contributing to continuous process
improvement initiatives.
• Resolving support tickets within the agreed-upon timeframe.

Benefits:
• Competitive salary package.
• Meal Tickets.
• Private Health Insurance.
• Flexible Benefits.
• Christmas Bonus and Easter Bonuses.
• Multinational environment.