Booking Holdings Romania - People Operations Specialist

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry standard processes, and collaboration opportunities across all of our Brands. As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world's leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

Role description

We're looking for a Senior People Operations Specialist to join Booking Holdings' People team. As a Senior People Operations Specialist you will be responsible for providing high quality support to our Booking Holdings Romania colleagues as a first line of support for employee queries, as well as through the administration of employee changes across the hire-to-retire cycle.

By staying closely connected to key stakeholders, and leveraging the data and feedback received through our colleagues' queries, the role focuses on continuously improving our processes and ways of working.

This role contributes to the continuous improvement of People Operations processes; identifying and executing on continuous improvement initiatives to enable the People team to focus on customer service/delivery activities and reduce unnecessary administration.

As a guiding principle, employee experience is kept at the center of the Senior People Specialist's role.

The role will be based in Bucharest (Romania) and reports to the People Services and Operations Team Lead.

To be successful in this role, you will need to demonstrate the ability to work independently, as well as be a strong team contributor towards our Booking Holdings and Booking.com People stakeholders. Interpersonal skills, strong communication and the proven ability to work accurately with tight deadlines in a dynamic environment are a must. Our colleagues are some of the best and brightest and working with them will be both challenging and rewarding. So, if you can do it all with a smile and a great attitude, that will be a huge plus!

Key Job Responsibilities and Duties

• Administering employee changes across the hire-to-retire cycle in our People Systems; supporting business projects and initiatives with expertise and testing;
• Ensuring employee documentation is provided to employees in line with established SLAs, as well as stored as per the relevant legal guidelines and process;
• Explaining regulations, policies, or procedures to employees and managers;
• Executing processes and procedures in line with standard operating procedures as well as compliant with global & local employment law and legislation;
• Continuously seeking ways to improve existing processes, including systems and tooling to fit with evolving requests from the business and drive efficiency;
• Ensuring accuracy and timeliness of monthly payroll report validations to safeguard correct monthly payout;
• Collaborating with Compensation & Benefits in administering employee benefits;
• Liaising and partner with country specific stakeholders such as: HR Advisory, Payroll, Learning & Development, Compensation & Benefits and Recruitment to seek out alignment, process improvement and to drive the 'one team' approach, as well as alignment in processes between BHI and Bcom;
• Providing training to new hires, stakeholders and employees on People Ops processes and procedures; support functional onboarding, work-shadowing and on the job learning for new hires;
• Responding to and documenting internal queries according to standard operating procedures;
• Acting as People Ops project member in BHI and/or People Department initiatives;
• Preparing reports to key stakeholders as agreed and/or as requested;
• Driving efficiency and optimization of processes through process reviews and quality checks;
• Acting as the first point of contact for People escalations to ensure correct and quality resolution for complex cases;
• Working closely with the People Operations Team Lead to ensure the team meets the operational targets.

Role Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, or equivalent;
• 3-5 years of relevant experience in People Operations in Romania;
• Experience partnering with internal and external stakeholders across the HR functions;
• Experience with HRIS systems (Workday preferred) and Case Management Systems;
• Excellent Romanian & English written and spoken skills;
• Strong communication skills, building and sustaining working relationships;
• Ability to work effectively as an individual and as a team member;
• Demonstrated strong analytical skills, attention to detail and accuracy;
• Passion for continuous improvement of our service to employees as well as of our core processes;
• Ability to manage work in a fast-paced, dynamic environment;
• A flexible, positive and problem-solving mindset; versatility to adapt to changes;
• Project Management and Continuous Improvement mindset;
• Good planning, organizing, prioritization skills.

Benefits & Perks

• Contributing to a high scale, complex, world world-class product and seeing real-time impact of your work on millions of travelers worldwide.
• Working in a fast-paced and performance driven culture.
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation.
• Competitive compensation and benefits package.

Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.