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Customer Support with Romanian English (Work from office)
Acest job nu mai este activ!Vezi toate job-urile TELUS Digital active.Vezi toate job-urile Customer Support with Romanian English (Work from office) active pe Hipo.roVezi toate job-urile in Banci active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | TELUS Digital |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 03.07.2024 |
Remote work: | On-site |
You should ︀︋︇️︄︊︉︋︂︆︄︄︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎be:
- Native level of Romanian
- Minimum B2 level of English(writing, speaking)
- Availability for a full time schedule, 08:00-19:00, Monday – Friday
- Availability to work from office in Bucharest (AFI Park 3 building)
- Previous experience in customer service is mandatory
- Experience in banking can be considered a plus
- Basic knowledge of professional customer communication
- Understanding of customer concerns
- Banking experience is an advantage
- Experience with Office 365, MS Outlook, MS SharePoint
- Experience with using Jira software is a plus
- Strong written and verbal communication skills and problem-solving attitude
- Team player
- Ability to collaborate across departments and teams
- Ability to work in a fast-paced, multi-task environment
Responsibilities:
- Answer incoming requests from clients and providing support to them by channels provided by the Bank
- Escalate complex ︁︀︂︃︃︇︅︀issues to the appropriate team to ensure rapid support
- Ensures that appropriate actions are taken to resolve client´s issues and concerns
- Handling outgoing calls with clients about ad-hoc data information, feedback
- Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
- Register and handle incoming complaints or requests
- Process product or customer data changes in internal banking systems
- Share relevant customer feedback to help us improve our offerings
- Ensure customer satisfaction
- Other administration activities
We offer:
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our offices
- Public transportation reimbursement, after the trial period
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
- Bonus de performanta
- Abonament medical
- Abonament stomatologic
- Training-uri
- Abonament Bookster
- Tichete de masa
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