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Customer Experience Ambassador with ItalianEnglish (24/7)
Acest job nu mai este activ!Vezi toate job-urile TELUS Digital active.Vezi toate job-urile Customer Experience Ambassador with ItalianEnglish (24/7) active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | TELUS Digital |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 08.07.2024 |
Remote work: | Remote |
What you need to have:
- fluency in Italian and English, with appropriate market language knowledge (C1 level)
- availability for a full-time position, in shifts covering 24/7 schedule
- availability to work from home
- strong writing and communication skills
- ability to troubleshoot and solve problems creatively and efficiently
- proven ability to be a positive contributor in a team environment
- able to flourish in an ambiguous, high growth tech environment where change is constant
- customer oriented: you have a passion for helping and empowering others
- technology enthusiast: you are comfortable working across platforms and devices
- support all user communities to resolve their inbound inquiries quickly and efficiently
- manage inbound email and in-app messages support through our CRM tool
- guide users’ interactions with the platform in accordance with community guidelines
- educate and build loyalty among new users
- ability to multitask and effective in time management
- analyze and improve complex workflows to operate more effectively
- detect and suggest areas for improvement in all areas of your role
- working collaboratively with peers globally to streamline processes
- review and analyze documents submitted by platform users
- ensure that documents meet client expectations for approval
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Night shift hours extra-payment
- Gym subscription reimbursement, after trial period
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical subscription
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
- Bonus de performanta
- Abonament medical
- Abonament stomatologic
- Asigurare medicala
- Training-uri
- Tichete de masa
- Tichete cadou
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