Junior Card Fraud Analyst - On-site, Iasi

Short company description

Life with us? It's more than just a paycheck. It's a fun-filled, future-building, community-connected, find-your-people lifestyle. We want everyone to have every opportunity to be the best version of themselves. And we offer everyone that opportunity.

Requirements

Your qualifications
Concentrix is a great match if you:
• A bachelor’s degree in a specific education background
• Specific professional background (min 9-12 months in BPO)
• PC Skills
• Very good language skills – (C1 level of English)

Responsibilities

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Junior Card Fraud Analyst (on-site) you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role
As a Card Fraud Analyst on our team, you will:
• Be the first contact handling card fraud disputes raised by customers, understanding the fraud or scam event that has impacted the customers.
• Handle escalations from customer support or other internal teams, creating disputes on behalf of customers where applicable, and understanding the fraud or scam event that has impacted the customers.
• Direct incorrect escalations in the card fraud inbox to the correct internal teams.
• Combine multiple ongoing disputes from a single customer and investigating them as part of a single fraud event.
• Determine the true impact of the fraud event and add any unreported fraud transactions to the customers’ disputes.
• Credit the customer in a timely manner (end to end speed).
• List down factors supporting the deactivation or refund refusal decision and submitting deactivations for double approval by an internal agent.
• Be able to independently own deactivations after 3-6 months of agent experience.
• Conversing with customers in a succinct, respectful manner to ensure customer satisfaction and avoid customer complaints.

Other info

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
o Full-time indefinite contract
o Performance bonus
o The option to choose from a board range of flexible benefits through MY Benefit Platform
o Medical Subscription
o Bring-a-friend (referral) bonus opportunities
o Full paid training on the company and the project you'll be working on
o Career development programs, specialized courses, and language classes

Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.