Assistant Buyback @Flip.ro

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

The Assistant Buyback manages the relationships with buyback agents in our retail partners network and supports the Buyback team with the operation part of the buyback process. He or she guides and supports the agents to ensure buyback programs work well, perform better, and keep high-quality standards. He or she will also ensure the settlement and follow-up of all devices until service and sale in shop or trade out

How we’d like you to be:
• Previous experience in customer service or project management;
• Good organizational skills and attention to detail;
• Developed communication and interpersonal skills;
• Strong desire to learn and develop;
• Optimism, sense of responsibility, and results-oriented thinking;
• Eagerness to learn new things and, if applicable, to teach us new things;

What you’ll have to do:
• Agent support: addresses escalated agent issues, provide support to resolve complex buyback inquiries, answer the Customer Support phone calls / inquiries with speed and professionalism
• Sorting & management: sorting phones based on the partner, quality checks, administration of documentation, tables etc.
• Continuous Improvement: identify areas for improvement within the buyback process from the retail force feedback, propose and implement enhancements, and stay updated with market trends and competitor activities
• Retail Agent Relations: handles partner agents on all topics: from answering questions (including technical questions regarding defects of buyback devices), sending surveys, visits in the shops, one to one contact via phone/email
• Materials & education: help the Buyback team in preparing the materials and e-learning tools for agents in order to understand and perform the buyback: including but not limited to e-brochure, videos and other e-learning tools to support the continuous development of the buyback knowledge with the partners retail teams
• Training Programs: Assist and at a later stage conduct training programs for buyback agents, focusing on product knowledge, evaluation techniques, customer service, and process improvements

Important to know:
This is a full-time position with a competitive salary
This role will work closely with the Commercial and Service teams so the way of working is from the office, with requests to work from home approved by the direct manager.


Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details!
Mulțumesc,