Technical Support Analyst - English & German

Our mission is to delight every customer , every time by having the best people delivering the best service anywhere in the world. ESP provides customised IT support solutions to companies across the globe. Expertly managed by a dedicated service delivery team, we offer day-to-day support via a team of on-site engineers or responsive visiting engineers, service desk coordination of all your IT support requirements.

Fluency in both English and German (written and verbal) is required.
An understanding of IT fundamentals. (We offer full ‘on the job’ and academic training opportunities for those willing to learn and adapt)
Strong problem-solving skills and excellent communication and interpersonal skills

Provide technical support to customers via phone, email, and chat in both English and German.
Troubleshoot and resolve technical issues related to software, hardware, and network systems.
Document and track customer issues to ensure timely resolution and customer satisfaction.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Contribute to the development of knowledge base articles and support documentation.

This is an on-site role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 days from 7pm - 7am), 4 days off, this cycle is repeated.

Benefits:

An opportunity to work in a dynamic learning environment
A competitive salary between 5000 - 7500 RON NET, inclusive of meal allowance and shift allowance (this range depends upon your practical technical support experience)
Paid holiday allowance is 20 days per year + public holidays
Medical subscription
Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, CCNA Cisco modules, Microsoft Office, ITIL, etc.


ESP Global Services has been providing customized 24/7 Global IT support solutions sinceur ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.

ESP Global Services is an equal opportunity employer.
We value collaboration, passion, and drive for development. What about you?

• Medical insurance
• Trainings
• Courses
• Certifications
• Catering / free lunch
• Laptop
• Fun / Relax Area
• Meal vouchers