Contact Canter Associate (German/Italian/French/Portuegese/Dutch)

DABSTER GROUP IS A 25 M $ TALENT MANAGEMENT WORKFORCE SOLUTION PROVIDER IN IT AND ENGINEERING.

 Excellent speaking and writing skills in German/Italian/French/Portuguese/Dutch (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
 Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
 Good Communication and Customer Service skills, any experience in BPO / Contact centre will be an added
advantage
 Graduate in any discipline / Undergraduate
 Willingness to search for required information from customers with a strong focus on solving client’s requests
 Proficient in Microsoft Office, Outlook, Social Media
 Willing to work from the office in a contact centre environment

Key Responsibilities
Contact Center Associate with German/Italian/French/Portuguese/Dutch and English Work from Office
 Deliver exemplary customer service via phone calls/email / social media
 As part of the Contact Center team, manage phone calls/email/social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

Activity: voice (inbound). As a customer service representative, your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations.

We Offer
 Competitive salary package
 Thorough training enables all team to perform effectively
 Career growth opportunities within an international developing team

• Transport cost reimbursement
• Meal vouchers