Quality Analyst with Bulgarian

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Good numerical and verbal reasoning skills.
Flexible and able to work under pressure.
Excellent MS Office professional skills.
Fluent Bulgarian is essential.

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills).
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring.

Relocation Package is Provided.

• Bonus de performanta
• Prima pentru relocare
• Abonament medical
• Discount produse companie /companii partenere
• Laptop
• Tichete de masa