Financial IT Solutions Specialist (morning/night shift)

Forvis Mazars is a leading global professional services network operating under a single brand with just two members: Forvis Mazars, LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Our mission and commitment is to support businesses in every stage of their development. With an experience of almost 30 years on the Romanian market and a team comprising of more than 350 professionals and 11 partners, Forvis Mazars offers audit, financial advisory, consultancy, outsourcing, tax and sustainability services customised to the needs of every client.

Shifts distribution:
1 week/month: night hours, fully remote
1 week/month: early morning hours, fully remote
The other 2 weeks: standard schedule: 9 am-6 pm, hybrid


Ideal Candidate
- Education: Graduate - Bachelor/ master’s in economics, Business, Computer Science, or Industrial Engineering;
- A minimum of 2 years of ︋︄︄︍︁︇︅︌︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎relevant experience in a related IT platforms architectures function either as part of the IT or Finance organizations;
- Fluent in English;
- Good communication skills, structured approach tailored to the audience interactions. Capable to communicate efficiently to stakeholders in a non-technical manner;
- A team player that shows flexibility and perseverance in managing a good working relationship with colleagues and internal stakeholders;
- Customer orientation, detail focused and problem-solving attitude;
- Previous successful client service experience is considered an advantage;
- Ability to analyze, prioritize and execute tasks;
- Experience of working in a global, virtual environment is considered an advantage.

- Provide solutions to clients via ticketing applications and emails;
- Provide solutions to clients via ticketing applications and emails ︁︀︂︃︃︈︃︁︃︀and document the interactions appropriately;
- Identify, troubleshoot, and resolve technical issues;
- Provide demos and trainings to Mazars internal and external users;
- Maintain high standards for client support services;
- Develop monitoring and reporting of data flow;
- Be involved in the implementation phase of new applications, in building training documentation or following up on various project matters;
- Create a knowledge base with updates and maintenance of technical documentation;
- Seek to always improve standard operating procedures to enhance client experience and the quality and consistency of the services provided.

What we offer
- A competitive financial package, including but not limited to budget for a flexible benefit platform, health insurance, yearly performance bonuses and, based on your tenure within Mazars, private pension fund;
- A blended working schedule, prioritizing working remote and your safety;
- An environment where personal development is encouraged;
- A people focused organizational culture of continuous learning and coaching.