Order Administrator with German

DKV Mobility is the leading European B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. With our DKV Mobility service cards, our ~active customers can fuel and charge their vehicles with access to the largest energy-agnostic acceptance network in Europe; including ~67,000 conventional fuel stations, ~EV charge points and ~20,000 alternative fuel stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~30,000 vehicle service stations and innovative digital solutions. As part of our financial solutions, we are a leading VAT refund service provider. With ~1,700 employees, DKV Mobility generated a transaction volume of €12bn and a revenue of €492m inure purpose is to drive the transition towards an efficient and sustainable future for mobility.

A company's purpose is bigger than its products and services. It is the reason for which something is done or created, the reason for its very existence. Our purpose reflects our corporate DNA and addresses the "Why" behind our work.

Since day one, DKV Mobility has always been a purpose-driven company, always in motion. It is our DRIVE that has and will remain our constant companion, pushing us to constantly do better for all our stakeholders.

Mobility, our industry and the backbone of our economy, is changing. As a market leader it is our responsibility to be a driving force of this TRANSITION.

In this transition our customers need us more than ever. With access, technology, finance & trust we remain their reliable partner, guiding them towards a more EFFICIENT future. And by taking this road we create positive SUSTAINABLE change to keep our blue planet green and turning.

This is our Purpose: To drive the transition towards an efficient and sustainable future of mobility.

- Highschool diploma, University degree preferred
- At least 2 years of relevant experience in customer service / order management/ logistics/ supply chain
- Ideally, 2 years of experience in the field of electromobility
- Communication and coordination skills
- Attention to details and structured way of working
- Ability to understand and comfortably work with complex business processes
- Customer focus
- Reliability and flexibility
- Ability to work efficiently in a team (or virtual remote team)
- Drive for results
- At least average level of MS Office
- SAP experience represents an advantage
- Good command of German and English languages

- Perform Order Management activities
- Receive, review and enter customer orders in the DKV business systems (SAP, MS Dynamics etc) by ensuring the quality of customer information entered
- Acknowledge delivery/installation date, register updates and keep track of changes
- Constantly communicate with customers and colleagues in a timely manner
- Maintain accurate records of customer data in company systems
- Respond promptly to customer escalations after thorough verification of the issue and finding the appropriate solution or escalate to higher support level if unsuccessful

What we offer:

A chance to test and grow your skills, through challenging projects.
A great work environment with great colleagues that offer support and guidance.

- Attractive benefits package
- Regina Maria medical subscription for you and your family according with internal police
- Meal vouchers
- Special discounts for gyms
- Additional days off
- DKV card with discount for fuel valid in 25 countries
- When you are in the office can have free facilities like massage, fruits, coffee
- Flexible working hours with home office and flextime
- Continuous training
and much more...

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Medical insurance
• Gym membership
• Trainings
• Courses
• Payment / Compensation for extra hours
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers