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Game Content Moderator with Italian- Hybrid Iasi

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Employer: Genpact
Domain:
  • Customer Support - Client Service
  • Job type:: full-time
    Job level: 0 - 1 an experienta
    Location:
  • Iasi
  • Updated at: 03-07-2024
    Remote work: Hybrid

    Short company description

    Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

    With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

    Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

    Requirements

    Minimum Qualifications
    • Any graduate
    • Relevant experience in content moderation/trust and safety
    • Minimum C2 proficiency in Italian CEFR
    • If selected for bilingual language, proficiency in the selected native language
    • Must be able to work on a flexible schedule (including weekends)
    • Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
    • Comfortable with dealing with routine work quickly and at a high standard
    • Interest in playing PC games and acumen towards gaming terminologies & Industry

    Preferred Qualifications/ Skills
    • Experience in playing PC games (PUBG/BGMI, Fortnite, COD etc)
    • Culturally aware of the regional trends
    • Tech Savvy

    Responsibilities

    Responsibilities
    • Review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
    • Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example – slurs, cuss words, adult content, etc.)
    • The role also involves moderating content of Egregious nature
    • Recognize trends and patterns and raise issues timely
    • Maintain a thorough understanding of process and policies
    • Accountable for performance standards (Efficiency, Quality) in a weekly manner
    • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our client’s community of gamers