Senior Manager, Internal Comms, Transformation & Change

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE PROFILE:

This newly created senior manager role will lead the internal communications strategies for large scale change and transformation activities within the organisation. This role is critical in ensuring clear consistent and effective communication across all levels of the company during periods of change. The role will have accountability for the way we deploy and deliver consistent change communications across the company using the quality change comms methodology. A key part of this role will be the governance around contractors supporting change comms on projects, how we get the best talent on work and how we maintain consistency of message when we are here. This individual will be highly collaborative, modern, dynamic and omnichannel in approach, will have a deep understanding of change and what drives people performance, always being data-driven and audience-centric.

ROLE SUMMARY:

- This role will report into the Director, IC, Campaigns and Activation, and will be accountable for developing and implementing IC strategies for change and transformation projects, aligning plans with overall business objectives and change management strategies
- The individual will partner with senior leaders, project teams and other stakeholder to understand business needs and objectives, acting as a trusted advisor and identifying where change comms support is required
- This will suit an experienced, IC or change comms professional who is able to juggle multiple projects, line manage at a distance and who is outcome-focused and fresh in thinking.
- They'll be able to work at pace, manage conflicting priorities where needed and work as a great player and contributor in a broader global IC network

WHAT YOU'LL BE DOING:

- Work with senior stakeholders to understand the change comms landscape across LSEG, identifying business needs and partnering with project teams to determine which activity requires specific support and ensuring support is right-size for the work required
- Lead and line manage one direct report as well as a team of change comms contractors who are aligned to major projects across the company, providing guidelines and guidance to ensure quality and consistency in deliverables
- Developing and implementing change comms strategies for change and transformation projects, aligning messaging to our overall LSEG story, and communications plans to overall business objectives and change strategies
- Feed into CAM planning team using our core IC planning tools to manage air traffic control and ensure other IC leaders understand the change comms landscape enabling interdependencies to be clear and communications to be joined up across the company
- Using available tools and technologies to make sure communications are audience-focused, well-planned, data-driven, omnichannel and effective
- Interpret the impact and success of all change communications, gathering feedback from colleagues and analysing this data to inform continuous improvement
- Supporting a high-performance team culture through effective providing guidance and coaching to less experienced team members where needed
- Living and role modelling LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes the way we deliver compelling timely content and activity that is in our tone of voice and in line with global IC principles
- Making sure we manage risk and promote a strong risk culture in all we do

WHAT YOU'LL BRING:

- The ability to communicate complex information simply and clearly to diverse audiences
- Strategic thinking, prioritisation, ability to flex and a focus on delivery excellence
- Knowledge and understanding of our business and priorities and the ever-evolving technology landscape
- Strong interpersonal skills, including ability to flex style to get the best out of people and stakeholders
- Excellent written and verbal communication skills, including encouraging leaders to use 'everyday speak'
- Proficiency in digital channels and creating impactful content across digital and non-digital channels
- Highly collaborative with a passion for people

WHAT YOU'LL GET IN RETURN:

- A chance to work as part of a growing business in an energised team that's helping transform LSEG. A team where we embrace diversity, love new ideas, are highly supportive of each other and are obsessed by creating an awesome people experience We recognise to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take a hybrid approach to workplace, this role is blended. LSEG Purpose and Values Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share. To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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