Service Desk Support Specialist with French

Short company description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements

Have1-2 years of general knowledge of IT surrounding technologies. Certificate for any of the platform or methodology is a plus.
Advanced basic knowledge in at least one of the IT areas mainframe, Open Systems or networks
Understanding of Incident and Change Management process is a plus.
Understand customer requirements and translate them into a technical reality.
Have good verbal communication skills in both technical and non-technical communications. French language is mandatory.
Have good analytical mindset for problem solving under stress and time pressure.
Communicative and social skills, ability to work in a team

Responsibilities

Upon completion of wide range of trainings, you’ll start work with handling of incidents and service requests which are related to modern enterprise infrastructure.
You will support the customers by analyzing and investigating technical issues including problems in infrastructure, cloud, and application functionalities.
You will be responsible for triage, escalation, distribution, and management of incidents to other support level groups, if necessary.
Analyzing and providing feedback on the deployment process and technology improvements throughout the lifecycle.
Developing, fostering, and maintaining effective customer relationships while driving positive customer satisfaction.
Acceptance and processing of pre-qualified malfunctions and inquiries from the service desk or customer IT personnel
Acceptance and processing of malfunctions and inquiries from IT personnel and employees of the client and customers within the scope of service desk activities
Informing the customer and management about malfunctions and maintenance
Execution of standardized operational services
Implementation of initial resolution measures
Acceptance and processing of faults in the ticket system
Acceptance and processing of Secure Mail gateway requests for all customers and employees
Project support for the introduction of new applications and customers
Participation in shift work

Other info

Home working and flexible working hours
Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
Training packages on various technologies with certifications, language courses
Over-time work and on-call compensation
CSR activities and rich social life – Book Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
International teams and multilingual environment
Relocation support and assistance

Benefits

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Dental subscription
• Medical insurance
• Life insurance
• Gym membership
• Private pension
• Trainings
• Courses
• Certifications
• Bookster subscription
• Payment / Compensation for extra hours
• Choose your benefits within a maximum budget
• Extra days off
• Laptop
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers