Tech Support Level 1 - Remote Job
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Employer: | Computer Generated Solutions Romania |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 06.08.2024 |
Remote work: | Remote |
Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.
#FriendsWorkingTogether
-Great English Skills.
-Available to work afternoon and night shift.
-Medium tech skills.
-Agents receive calls from stores and onsite technicians, log and work on electronic incidents, on several platforms, including Service Now, Oracle, doing troubleshooting, ordering parts and dispatching incidents for techs to attend on site.
-Agents will also perform various checks and try to resolve issues remotely.
-Agents need to keep all incidents updated in a timely manner, inform customers of their status when needed via email or phone, escalate issues as need might be.
- Trainings
- Meal vouchers
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