Marketing Customer Lifecycle Manager

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The role supports the delivery of multi-channel marketing campaigns driving critical growth in customer renewals.  The role will orchestrate campaign delivery across the customer marketing lifecycle including renewals and win-back programs.   

• Support the design and execution of the marketing campaigns and promotions across multiple digital channels; including design experiments, write creative and campaign launch briefs, oversee execution, and analyze results.  
• Work closely with functional teams representing Renewals, Product Marketing, Reporting, Customer Support, Customer Success, and Operations  
• Define and develop Bill of Materials (BOM) per campaign depending on the theme 
• Build deploy, monitor and improve customer marketing strategies and programs across digital channels  
• Provide marketing support daily to the customer facing teams within Veeam (Renewals, Inside Sales and Customer Success) 
• Work with the Reporting team to measure the impact of each campaign and synthesize results into actionable recommendations.  
• Support the delivery of an integrated experience across channels, deploying the right touch point at the right time, to nurture the relationship and deliver value to our customers. 
• Identify and incorporate internal and external best practices to add to our renewals "toolkit" and lead experimentation to deliver big outcomes. 
• Leverage global best practices to deeply embed our customers into our product to drive active usage and stickiness. 
• The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems; 
• Any other service tasks and responsibilities assigned by the department manager. 

Requirements:

• Bachelor's Degree required
• Previous experience - 2-4 years supporting marketing campaigns
• Proficiency in MSOffice based automation tools (Excel, Outlook, etc)
• Knowledge of an email marketing platform
• Experience with Google Analytics or other web monitoring platform
• Basic knowledge of HTML and CSS
• Knowledge of virtualization industry and the ability to relay information to potential customers would be a plus
• IT knowledge - Strong interest and passion for technology innovation and the industry 

We offer:

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days - additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.