Talent Operations Specialist

BAT is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

ROLE PROFILE

JOB TITLE: Talent Operations Specialist

FUNCTION: GBR HR

SUB FUNCTION: Talent Operations

CITY & COUNTRY: Bucharest - Romania

ROLE SUMMARY

What are the key objectives and expectations from this role?

To provide excellent customer service to Regional (and Cluster) Centers of Expertise, HRBPs, Line Managers and employees through effective execution of talent management and L&D processes.

ACCOUNTABILITIES

• Operationalize Annual Review process and execute the system set-up
• Run and distribute progress reports to the relevant audiences in a timely manner
• Create and maintain L&D events to ensure up to date training program information is available to users (communication with facilitators, enrolling and notifying delegates, compiling and maintaining delegate lists and dealing with delegate queries)
• Collate and share program evaluation feedback with CoE
• Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
• Resolve complex queries which involve a detailed explanation of performance processes, policy or procedures
• Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
• Identifies opportunities to improve specialist services and processes

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

• Admin experience of Performance Management and L&D processes
• Competent user of MS Office and experience of using LMS
• Strong analytical skills and attention to detail
• Self-motivated with excellent planning, administrative and organizational skills
• Outstanding communication skills and cultural awareness
• Proven ability to work as part of a team

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women's Day Best Practice winner
• Seal Award winner - one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.