SRE Support Specialist - Regnology

 

What you'll do

Do you thrive in a fast-paced environment, solving technical problems for clients? Are you detail-oriented and enjoy providing exceptional first-line support? If so, Regnology's SRE Support Specialist role is perfect for you!

Regnology is looking for a diligent and customer-oriented Managed Service Level 1 Support Specialist to join our managed services team in Timisoara, Romania. This is a fantastic opportunity for individuals who are passionate about technology and eager to provide top-tier support to our clients. As a Level 1 Support Specialist, you will be the initial point of contact for our clients, helping to resolve their issues and ensuring their satisfaction with our services ensuring the reliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE). If you are passionate about cloud-based technology solutions and the journey of transformation towards a global SaaS company, this is a great chance to closely work with very experienced system administrators and gain first experience in the exciting domain of Site Reliability Engineering. 

Your key accountabilities are:

• Be the frontline for client support, diagnosing and resolving a wide range of common technical issues related to Regnology's software products.
• Utilize your strong technical foundation to troubleshoot and provide initial solutions for client problems.
• Troubleshoot and resolve basic technical issues related to our software products.
• Escalate complex issues to Level 2 support or appropriate teams while ensuring proper documentation.
• Monitor and manage support tickets, ensuring timely and accurate resolution.
• Assist in creating and updating support documentation and knowledge base articles.
• Participate in regular training sessions to stay current with product updates and industry best practices.
• Collaborate closely with internal teams (SRE Team, engineering, product) to ensure timely resolution and maintain high client satisfaction.

Why we should decide on you

• Associate or Bachelor degree in technical field (Information Science, Computer Science or similar).
• 1+ years of experience in a first-line technical support or help desk role.
• You are based in Timisoara or Sibiu ( Hybrid role with 2 days per week in office)
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Basic understanding of software applications and technology concepts.
• A customer-centric mindset and a proactive attitude.
• High excitement for technology and learning more about side reliability engineering.
• The following skills will be considered as an advantage:
  • Previous experience in a customer support or technical support role.
  • Familiarity with support ticketing systems and remote desktop applications.
  • Some knowledge of new technology installation and adoption (Kubernetes, GCP cloud)
  • Knowledge of UNIX/Linux, Oracle DB, Java, Kubernetes, Public cloud administration, Shell scripting

Why you should decide on us

• Let’s grow together – our start-up character enables you to design our future 
• We promote remote working and flexible working hours to create a positive work-life balance
• We provide you with the opportunity to take on responsibility and participate in international projects  
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas 
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels 
• Together we're better - meet your colleagues at our numerous team events
• We offer you Regular social events arranged by our Sports and Social Network.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

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