Business Analyst, Service Management

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Role Overview:

We are seeking a candidate who has extensive experience to drive shift left, content refresh and self-service initiatives to reduce ticket volumes and handle time.

The candidate is interested in new technologies and solutions and has been in a Business Analysis, Data Scientist or similar role for at least 2 years.

The successful applicant will work in an agile environment and will be able to assist and support Service Managers, Service Owner and business partners on various projects; validate business requirements for content improvement and migrations.

Main Responsibilities:

Work closely with business partners and colleagues to understand their requirements and objectives.

Take lead (end to end management) of low/medium complexity content improvements. Own the content migration programs/participate to provide specifications for the new technology solutions & infrastructures, helping for the implementations, monitoring & testing.

Conduct detailed analysis of existing document management systems, workflows, and data structures. Identify data sources, mappings, and dependencies to be considered for any initiatives.

Recommend and assess impacts of changes that enable the team to achieve its goals; captures, analyzes, and documents requirements; and supports the communication and delivery of those requirements to the customers.

Collaborate with delivery teams to design solutions that meet business needs.

Serve as a liaison between the business and delivery teams.

Ensure that delivered solutions meet the specified requirements and are of high quality.

Provides directions, expertise & training for the teammates.

Required Skills:

Has a very good understanding of data storage, processing, and analytic solutions. (e.g. Microsoft PowerBI, Snowflake, etc.)

Experience with various ITSM, Project Management and CRM tools (e.g. ServiceNow, Jira, Asana, Salesforce, etc.)

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.