Order Processing Specialist

Veeam(R), the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Order Processing Specialist will process customer purchase orders and be responsible for administrating Veeam software licenses. The task is handled by data entry and auditing of Purchase Orders received through our distribution partners and is completed through our Customer Relationship Management software (CRM) system, Salesforce. 

Your tasks will include: 

• Fulfill orders received from distributors and Alliance partners
• Updating and maintaining the Veeam CRM system (Salesforce.com)
• Maintains good relationships on internal and external channel to ensure issues can be resolved quickly
• Validate order information in line with updated rules and policies
• Auditing pricing, part numbers, and ensuring policies for purchase are followed;
• Generate licensing keys and distribute to appropriate customers for confirmation of fulfillment of orders;
• Building licensing contracts within our CRM (Salesforce) and develops new renewal opportunities for future business;
• Updates all CRM records pertaining to the orders;
• Ensuring proper and consistent communication of issue status to partners, providing necessary instructions and guidelines;
• Maintains working knowledge of products, order fulfillment policies and procedures, contractual agreements and basic accounting processes;
• Auditing requests information and ensuring policies for changes are followed;
• Performing order information analysis in line with updated rules and policies
• Participating in team meetings and taking responsibility for order processing improvement initiatives and other assigned action items;
• Whenever required collaborating with sales, renewals, deal desk representatives of helpdesk, backend team or web team on joint issues or projects;
• Being up-to-date with any changes to the supported products and license management
• Being ready for regular reevaluations of skills and knowledge on the supported products and achieving defined scores;
• Operating in an environment with frequent changes, as well as demanding situations
• The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems
• Perform timely execution of month end closing procedures
• Meet department-standard metrics while maintaining high quality performance
• Audit customer returns requests, create transparency, and work with Sales, Financial and the Distributor to reduce the number of returns
• Accuracy in Fulfillment processing
• Handle queries related to Order Bookings, Revenue Splits and Revenue recognition
• Performs other duties as assigned

What we expect from you: 

• English - Advanced
• Experience with order processing, accounting, customer support or services 
• Verbal and written communication skills
  
• Proficiency in MSOffice based automation tools (Excel, Outlook, etc) 
• Attention to detail and ability to multi-task 

We offer:

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days - additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.