Customer Support Agent with German (Back-Office)

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

- Fluency in German, both written and verbal, is essential.
- Good English skills both written and verbal.
- University Studies.
- Minimum of 1 year of professional work experience.
- Prior experience in data entry or back office operations, particularly within a customer service context, is a plus.
- Background in economics, finance, insurance or banking is a plus.
- Highly motivated team player with a strong service mentality, taking ownership and pride in responsibilities and work.
- Demonstrated ambition, motivation, and a collaborative approach to teamwork.
- Good communication and interpersonal skills.
- Strong attention to detail and precision in data management.

For one of our clients, one of the world's largest insurance companies and the largest financial services companies in Europe, we are looking for a Junior Customer Support Agent (German Speaker).

We are seeking a detail-oriented and customer-focused individual to join our client's team as a Customer Service Agent for Back-Office activities with German language skills.

The primary responsibility of this role is to handle Master Data changes in the system (e.g. system address changes) in a timely and accurate manner, ensuring the highest level of customer satisfaction.


Main responsibilities:

- Data Entry: Accurately inputting information into the system according to established guidelines and standards.
- Address and Contact Updates: Handling updates to customer or vendor addresses, contact details, and related information.
- Quality Assurance: Ensuring data integrity and consistency by conducting regular checks and validations.
- Record Maintenance: Managing records within the master data system, including archiving outdated information and updating records as needed.
- Communication: Collaborating with team members or stakeholders to gather or clarify information related to data entry and updates.
- Process Improvement: Identifying opportunities to streamline data entry processes and improve efficiency.
- Compliance: Adhering to data privacy regulations and company policies regarding data management and security.
- These activities will help ensure accurate and up-to-date master data, which is crucial for effective decision-making and operations within an organization.

Only eligible candidates will be contacted, in a maximum of 3 weeks. All information will be treated as strictly confidential.

• Bonus anual
• Training-uri
• Cursuri
• Certificari/Atestate
• Abonament Bookster
• Discount produse companie /companii partenere
• Poate alege beneficiile dorite in limita unui buget
• Zile libere suplimentare
• Petreceri/evenimente companie
• Loc de parcare