Customer Quality Responsible

Short company description

We are RIAN & Partners, a 100% Romanian concept – recruitment agency and we provide specialized human resources management services within the industrial field.

Our goal is clear and simple: to improve every recruitment and organizational development processes. We support ambitious businesses to find the proper human capital for their development plans. We offer guidance to dynamic candidates in order to find their dream job.

Requirements

Technical Bachelor degree;
Minimum 2 years’ experience in the field of quality;
Experience working with quality tools (FMEA, PDCA-FTA, 8D, MSA, ANPQP);
Advanced level English;
Ability to analyze and synthesize, organization and thoroughness;
Good communication and presentation skills;
Ability to adapt to new situations – flexibility, dynamism, adapting to company’s requirements.

Responsibilities

Manages quality relationships with the company’s customers;
Process all information received from customers – registers customer complaints in the specific quality database;
Implements action plan at the customer’s premises and within the company;
Uploads “8D” responses to customer portals;
Manages customer meetings to quality plan follow up feedback;
Organizes customer visits for preventive audits;
Ensures the factory compliance with safety and regulatory requirements and special customer requirements;
Manages warranty claims (service network);
Recovers non-compliant parts: bringing (repatriation) to the supplier factory of parts declared non-compliant by the customer;
Perform first level analysis: perform initial diagnosis and preliminary analysis of recovered parts and sends reports to customers.