Lead Customer Experience Specialist with French

Short company description

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Requirements

Key requirements:

- Providing exceptional customer support and resolving complex issues on time;
- Manage up to 10 -15 calls per day and timely processing of service request from the case queues and assigning cases to the technicians;
- Ability to handle calls from international customers AMER /AP/EMEA region;
- Contributing to the continuous improvement of our customer experience strategies;
- Provide support to customers for all inquiries.

Responsibilities

Key skills and qualifications:

- Passionate about customer service, with a professional, telephone manner and a confident personality;
- Fluent in English and proficient in French;
- Preferred minimum 3 years’ experience in a customer services environment with proven record of delivering exceptional
levels of service;
- Ability to build relationships quickly and use this skill to ensure customers get exceptional service;
- Self-motivated with excellent communication skills

Our offer:

- Competitive Salary regularly increased based on your performance;
- Market-leading Sales performance incentive rewarding your individual achievements;
- Enjoy 25 vacation days per year, plus extra days off for life's special events, we provide meal vouchers;
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
- Medical Insurance Plan paid by the company;
- Christmas and Easter bonuses;
- Recognition & referral bonus programs;
- Comprehensive induction, ongoing training and development to set you up for success;
- In-house and external learning platforms (Udemy) to continue to expand your skills;
- Work experience opportunities to help you grow your career with us;
- Global employee networks to help you connect and grow;
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
- 3 + 2 hybrid work arrangement to support your work-life balance;
- Flexible working hours;
- Fresh fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

Other info

This is a hybrid role, 3 + 2 days model.

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Benefits

• Performance bonus
• Annual bonus
• Special events bonus (ex: Easter, Christmas)
• Medical insurance
• Trainings
• Courses
• Laptop
• Meal vouchers