IT Application Support Specialist

Short company description

Euro-Testing Software Solutions is a privately-owned software company specialized in Full-Service Software Testing, Penetration Testing, Vulnerability Identification & Management, Application and Data Security, Static & Dynamic Code Analysis as well as, DevOps/DevSecOps, Robotic Process Automation, Implementation and Customization for Atlassian and Micro Focus (HPE) products.

Requirements

• Hands-on experience with Kubernetes, OpenShift or EKS
• Hands-on skills in Linux systems
• Experience with web application servers and load balancers (any of: F5, Nginx, Apache), databases (any of: MySQL, PostgreSQL, Oracle).
• Experience with Docker methodologies and delivery.
• Experience with monitoring, logging, and alerting technologies (ELK stack and Dynatrace preferred).
• Hands-on experience with GIT
• Knowledge of building and supporting CI/CD pipelines.
• Experience in agile practices.
• Previous production support experience, with can do mind-set and attitude and hands-on mentality.
• Strong written and verbal communication in English.
• Ability to work remotely and manage your own time in a team.

Nice to Have:
• Experience with cache technologies (Redis), queue and streaming technologies (Kafka, IBM MQ, SQS).
• Experience with NoSQL technologies (Cassandra)
• Experience working in an Agile team with Jira and Confluence.
• Hands-on experience with several of: Ansible, Shell scripting, Python, Groovy, Jenkins
• Some technical certifications would be awesome!

Responsibilities

• Provide Level 2 technical support for banking applications.
• Investigate & resolve incidents related to applications.
• Conduct incident and problem management activities.
• Perform problem and root cause analysis for application production incidents and delivers the necessary resolution pack.
• Provide deployment support on lower environments: DEV, UAT, Prelive.
• Install, configure, maintain, and upgrade our infrastructure, applications, and platforms.
• Improve automation by building and maintaining CI/CD pipelines, automation scripts.
• Patch & resolve vulnerabilities for applications and platforms.

Other info

First, this role is part of IT Delivery within the Private Individuals unit. The mission of the PI Delivery Unit is to enable our Business strategy of Building a digital bank with a human touch.

As an IT Application Support Specialist, your goal is to constantly provide 3rd level support, improve and scale our applications & platforms to deliver an exceptional experience to our customers. You will be responsible for the support, creation, monitoring, and automation of services infrastructure and pipelines while enabling and collaborating with product teams to efficiently deliver high-quality projects. You will help us in providing the highest quality full-stack management solution for our banking applications.