Angajăm Service Operation Specialist (Technical)

Scurta descriere a companiei

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

Cerinte

On behalf of our partner, a leading global provider of smart devices, we are looking for a Service Operation Specialist (Technical).

Location:Bucharest

Type: Full-Time, on-site

Ideal Candidate:

Bachelor’s degree or higher in Communication Engineering, Electronics, IT, or a related science and engineering field;
Similar experience in a competitor company will be an advantage;
Passion for Technology: A geek for 3C products with a strong interest in smart hardware and software;
Analytical Skills: Capable of summarizing and concluding in problem-solving scenarios.

Responsabilitati

Responsibilities:

Technical Support and Diagnostics: Act as an expert in diagnosing failures in terminal products, providing remedies based on remote
communications;
Pre-Launch Preparation: Ensure all service aspects are addressed before new products are launched;
Knowledge Management: Be responsible for the output and optimization of field knowledge;
Data Analysis and Reporting: Analyze customer feedback and KPIs such as Service Level, First Contact Resolution, Net Support
Score, and pending case closure rate, creating and sending improvement reports;
Cross-Department Collaboration: Work with BPO and various departments to enhance processes based on data-driven insights;
Direct Customer Support: Occasionally provide direct troubleshooting assistance to customers.

Alte informatii

Benefits:

Competitive Salary: Reflective of your experience and skills;
Career Growth: Opportunities for professional development in a growing company;
Dynamic Team: Work with a group of passionate and talented individuals.