Customer Experience Professional

Short company description

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Requirements

Business fluent in written and spoken English, other European languages represent a plus.
5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience.
2 years of experience with reporting, knowledge transfer and/or coaching experience, we value project management knowledge/experience.
Strong knowledge/experience with CRM/ERP system business processes.
Bachelor’s Degree (or equivalent experience).

Responsibilities

Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.
Claims Management: Handle disputes and financial claims, ensuring swift resolution.
Transition Support: Assist in transition planning, manage documentation, and build professional relationships.